At Spiritual Treasure, we strive to provide high-quality spiritual products and ensure that our customers are completely satisfied with their purchases. However, due to the sacred and personal nature of our products, we maintain specific policies regarding returns, refunds, and exchanges.
1. No Returns on Used Products
Products once opened, worn, or used (such as attars, or essential oils) cannot be returned due to hygiene, spiritual sanctity, and safety reasons.
2. Eligible Returns
We only accept returns under the following circumstances:
- You received the wrong product.
- The product was damaged during transit.
- The product is defective or not functioning as described.
3. Return Process
If your return meets the above conditions, please contact us at support@spiritualtreasure.in within 48 hours of delivery with your order details, photographs of the product, and a description of the issue.
4. Refunds
Approved refunds will be processed within 7-10 business days to your original payment method. Please note that shipping charges are non-refundable.
5. Exchanges
Exchanges will only be provided if the product received is defective or incorrect. We cannot offer exchanges for change of mind or personal preference. Products if received as damaged will be again delivered by 7-10 days.
6. Non-Refundable Products
The following items are strictly non-refundable and non-exchangeable:
- Attars and Essential Oils
9. Contact Us
For any concerns regarding returns, refunds, or exchanges, please contact our customer:
support team at:
Phone: +91-980 402 2391
Email: spiritualtreasures24@gmail.com
Location: 156/1 M.M.K. Road, Kolkata 700036